Neck of The Woods

Your Name *

First Name

Last Name

What general kind of business are you in? *

If you do a combination of these things, just pick the main one.

Retail

Hospitality

Professional Services

Trades

How long have you been trading? *

Less than a year

1-2 years

2-5 years

More than 5 years

Which bank do you use? *

For your main day-to-day business trading accounts.

ANZ

BNZ

Westpac

ASB

Kiwibank

Other

Question 1 *

Do you understand how the tool's customer sentiment feature works?

Yes

Not really...

Question 2 *

In your business, do you feel that better customer service leads to more word-of-mouth sales and higher profits?

Yes absolutely, it's a very very close connection

There is a connection

There might be some connection, but it's hard to tell how much

No, there's very little connection at all

Question 3 *

Thinking about a tool that measures how likely customers are to recommend your business… how useful would this be to you?

Very useful

Somewhat useful

Not that useful

Not useful at all

Question 4 *

In your opinion, how useful is the “Net Promoter Score” as a clear and easy way to measure customer sentiment..?

Very useful

Somewhat useful

Not that useful

Not useful at all

Question 5 *

How useful would it be to know whether your customer sentiment is better or worse than your competitors?

Very useful

Somewhat useful

Not that useful

Not useful at all

Question 6 *

If you were using this feature, how often would you want to measure your customer sentiment?

Weekly

Monthly

Quarterly

Just occasionally, when we need to

I'm not really interested in the customer sentiment feature

Question 8 *

How useful would it be, for you to have a financial dashboard like the one shown?

Very useful

Somewhat useful

Not that useful

Not useful at all

Question 9 *

How useful would it be to be able compare your performance against the average financial performance for your industry?

Very useful

Somewhat useful

Not that useful

Not useful at all

Question 10 *

If you had to enter your own data manually (rather than having it appear automatically), how likely would you be to use this feature?

Very likely

Somewhat likely

Not very likely

I wouldn't use it at all

Question 11

If you use an online accounting tool like Xero or MYOB, which of these features do you use?

Invoicing

Monthly Reporting

Annual Reporting

Cashflow Planning or Payment Scheduling

Third Party Plugins (eg. Fathom, Recieptbank, others)

Question 12 *

Thinking in general about the tool… how valuable would something like this be to your business?

Very useful

Somewhat useful

Not that useful

Not useful at all

Question 13 *

If this tool started out free, but you found it useful... how much would you pay to keep it? (monthly)

I would only ever use it for free

$5 - $20

$20 - $50

It’s so useful, I’d pay whatever

Question 14 *

If another bank (not yours) offered this tool as a unique and free part of their internet banking... would you consider switching banks to use it?

Yes, I would strongly consider a switch

Yes possibly, it would be a consideration

I would consider switching if there was something else on offer with this

No, I wouldn't consider switching for this